Refund Policy for Natural Gold Purchases
best raw gold
Thank you for choosing Best Raw Gold for your natural gold and mineral needs. We are committed to delivering high-quality products that meet your expectations. However, we understand that there may be situations where a refund or adjustment is necessary. Our refund policy for shipped orders is outlined below:
Product Quality or Certification Discrepancies: If the natural gold or minerals you receive do not meet the quality expectations as specified on our website or the details provided at the time of purchase, or if the gold is not certified as per the agreed standards, you may request a refund. Please contact us within 7 days of receiving your shipment to initiate the refund process.
Pricing Concerns: If you believe the price paid for the gold or minerals is not in line with the agreed cost or market value, we will review the issue and, if justified, offer a refund or price adjustment. Refund requests based on pricing must be submitted within 7 days of receipt.
Insufficient Quantity: In the rare case that the quantity of natural gold or minerals received is less than what was ordered, please notify us within 7 days of delivery. We will promptly investigate the issue and process a refund or send the missing quantity, as per your preference.
General Dissatisfaction: If you are dissatisfied with the product for any reason, please contact us within 7 days of receiving your order. We will work with you to address the issue and, if appropriate, provide a full refund or alternative solution, such as an exchange or replacement.
Return Requirements: To process any refund, the product must be returned in its original condition and packaging. Refunds will only be issued after the returned product is inspected and verified.
To request a refund or for further assistance, please reach out to our customer service team at [insert contact details]. We value your satisfaction and aim to resolve any concerns as efficiently and professionally as possible.
Best Raw Gold
Email: info@bestrawgold.com
Phone: +27782578241
Website: www.bestrawgold.com
Refunds on our best raw gold
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds on our best raw gold
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Shipping returns on our best raw gold
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at:
Best Raw Gold
Email: info@bestrawgold.com
Phone: +27782578241
Website: www.bestrawgold.com
